Sky Broadband review: Is it worth switching?

Matt Maynard • 23 Sep 2021

You’ll be hard-pushed to find any better broadband subscriptions.

Sky is one of the most popular broadband providers in the UK, and with the option to purchase Sky’s stellar selection of TV subscriptions alongside its broadband services, it’s popularity doesn’t come as a surprise. 

Sky Broadband options

Sky’s broadband subscriptions often come with extra goodies inside, and do tend to change quite regularly due to great flexibility and the option to even build your own broadband plan! 

Sky Broadband subscriptions:

Superfast Broadband - £28 a month for 18 months

• Average download speed: 59Mb
• £19.95 set-up fee

Ultrafast Broadband - £35 a month for 18 months

• Average download speed: 145Mb
• £19.95 set-up fee

Ultrafast Plus Broadband - £45 a month for 18 months

• Average download speed: 500Mb
• £19.95 set-up fee

Sky TV & Broadband subscriptions:

Sky Q & Superfast Broadband - £33 a month for 18 months

• Average download speed: 59Mb
• Average upload speed: 16Mb
• 250 free-to-air channels

Ultimate TV & Superfast Broadband - £43 a month for 18 months

• Average download speed: 59Mb
• Average upload speed: 16Mb
• Sky Ultimate TV and Box Sets
• Sky Q included

Ultimate TV & Ultrafast Broadband - £51 a month for 18 months

• Average download speed: 145Mb
• Average upload speed: 60Mb
• Sky Ultimate TV and Box Sets
• Sky Q included

All of these offers are as seen on Sky’s website and correct as of 21/09/2021. 

Sky’s Broadband extras 

Ultimate TV

Sky’s Ultimate TV add on is probably the highlight of any Sky Broadband product. It was formerly known as Sky Ultimate on Demand, but the new Ultimate TV brings together Sky Q and all it has to offer with Netflix to provide you with the perfect viewing experience. 

You’ll be able to watch all of Sky’s live channels, including Sky Atlantic, alongside 10,000 hours of on-demand content with Sky Box Sets!

The Sky Q box

The Sky Q box can store up to 500 hours of standard definition content, allowing you to record six shows and watch a seventh one live, and also watch content in 4K UHD if you have all the appropriate means to do so. 

What network does Sky use?

Sky uses the Openreach network, which is the same network other broadband providers like BT and EE use. While the services and prices may differ between each provider, the network (your internet) will always remain the same. That’s why you’ll get the same internet speed no matter which provider you go with, because they are selling you the exact same product. 

While the Openreach network is the most widely used network in the UK, there are other providers, such as Virgin Media, who do not use it, and will provide a completely different service using their own network. 

Sky customer service

Before switching to a supplier of any kind, it’s often important to know how good its customer service is in case you ever wanted to contact them, and Sky certainly makes it easy for its customers to get hold of them. 

Sky gives the option to message a Sky expert on an internet browser via a live chat system, but this is an option only for Sky customers as you must sign in first before you’re able to use this feature. This option is available for you to use 7 days a week between the hours of 8:30am and 8pm, and also on Saturdays between 9am and 4pm. You can message outside of these hours, but customers are advised that they’ll receive a response when lines next open. 

If you don’t mind a bit of a delayed response, you can email Sky customer service at accessiblecustomerservice@sky.uk. Sky also has a help page that offers assistance via categories and help guides, should you wish to try and solve the issue yourself. 

Sky does welcome its customers to write to them should they so wish, but do say it is not the fastest way for them to get back to you. For Sky’s customer complaints address, see below. 

Customer Complaints,
Sky Subscriber Services Ltd 
PO Box 43
Livingston
EH54 7 DD

If you’d rather pick up the phone and call Sky, you can reach the customer service team on 03337591281.

How do I switch to Sky?

You can start by heading over to our Sky Broadband deals page.

On our Sky deals page you’ll see a huge range of deals you can switch to, each with their own extras, so just choose the one that takes your fancy and away you go.