Virgin Media Broadband review: Is it worth switching?

Nathaniel Dalby • 16 Dec 2021

Thinking about switching to Virgin Media? Here's everything you need to know.

Virgin Media is one of the UK’s leading broadband suppliers, offering superfast fibre broadband which is based on their own line, rather than using Openreach. With its full suite of broadband subscriptions offering unprecedented speed, it’s easy to see why Virgin Media is popular.

Virgin Media’s broadband product options

Virgin Media’s broadband comes in four different subscriptions, all of which you can take either on their own or as part of a plan with TV and phone services.

M100 Fibre Broadband

• Average speed of 108 Mbps
• Unlimited downloads
• 18-month contract

M200 Fibre Broadband

• Average speed of 213 Mbps
• Unlimited downloads
• 18-month contract

M350 Fibre Broadband

• Average speed of 362 Mbps
• Unlimited downloads
• 18-month contract

M500 Fibre Broadband

• Average speed of 516 Mbps
• Unlimited downloads
• 18-month contract

More recently, Virgin Media has begun to offer Gigabit broadband, which offers average speeds of over 1000Mbps.

Gig1 Fibre Broadband

• Average speed of 1130 Mbps
• Unlimited downloads
• 18-month contract

Virgin Media broadband extras

Virgin Media offers a variety of special features that make it an ideal broadband provider if you’re interested in fast and secure service. One of the main features here is that every Virgin Media broadband subscription includes unlimited downloads, meaning that you’ll be able to download or stream as much as you want without having to worry about incurring any extra charges.

Virgin Media is also known as one of the UK’s fastest broadband providers, offering speeds that dwarf much of the competition. Part of the reason for this is that Virgin Media works on its own line rather than using BT’s Openreach. While this means it needs to be installed, it ensures that you’ll get much higher potential speeds.

Virgin Media customers are also able to group their broadband product with the wide variety of TV products available to them. Users can combine their broadband and TV for one handy monthly payment, with thousands of channels to choose from and extras such as Sky Sports and Sky Cinema available as add-ons.

Virgin Media customer service

Virgin Media customers are able to contact customer services both online and via phone. On the Virgin Media website, you’ll be able to use a live chat feature that connects directly to a customer services team member, which is generally easier than calling. There are also a number of FAQs that you can find on the site which might solve your problem without having to contact customer services or get an engineer in.

Virgin Media contact details

To get in touch with Virgin Media, you’ll be able to call on:

0800 064 3850

To find an extensive list of FAQs and other helpful information, head to the Virgin Media help hub:

https://www.virginmedia.com/help

How can I switch to Virgin Media?

If you’re thinking about switching to Virgin Media, you can check out all the latest broadband subscriptions via our Virgin Media page. There, you’ll be able to compare subscriptions and find the one that’s right for you.